Refund policy
Effective Date: January 4, 2025
At Bumblebee Ceramics, we strive to ensure that you are delighted with your purchase. Please review our refund policy to understand your options:
Custom Orders
All custom orders are non-refundable and non-returnable. Because of the significant time and care that go into creating custom items, we cannot accept returns or offer refunds for them. We appreciate your understanding.
In-Stock Items
For non-customized, in-stock items, we are happy to accept returns under the following conditions:
- Return Period: You must initiate your return and ship the item back to us within 14 days of receiving your order.
- Return Shipping: Customers are responsible for return shipping costs.
- Condition of Items: Items must be returned in their original condition, unused, and with all original packaging.
Once we receive your returned item and confirm it meets the conditions above, we will issue a full refund to your original payment method.
How to Initiate a Return
To start the return process, please contact us at:
- Email: [Insert Email Address]
- Phone: [Insert Phone Number]
We will provide you with instructions for shipping your return.
Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us within 7 days of delivery. Include photos of the item and packaging for our review. We will work with you to provide a replacement or refund, as applicable.
Questions?
If you have any questions about this policy or need assistance, please don’t hesitate to contact us.
Let me know if you'd like any adjustments!